Question 1

Refunds?

Accepted Answer

CANCELLATION OF UNDER 5s DAY DUE TO EXTREME HEAT ALERTS

We want everyone to enjoy the event safely. Due to the extreme heat forecast and in line with local procedures, we’ve made the difficult decision to cancel the event which was being held at Himley Hall on 26/06/26.

With several health and safety factors taken into consideration, the risk of dehydration, heat exhaustion and heatstroke is too high.

We know this is disappointing news, and that hot weather can affect anyone, but babies and young children are at more risk in hot weather and may struggle to stay cool and hydrated.

Please take care, keep cool and drink plenty of water. For advice on staying safe in hot weather with babies and young children visit summer wellbeing

SeeTickets will email ticket holders and automatically issue a face value refund back to your original payment method, and your refund will be with you within 14 working days.

Question 2

I have a query about my Under 5s tickets

Accepted Answer

For all ticket queries please contact SeeTickets and click on customer support

Question 3

Does the entry fee cover all activities at the event?

Accepted Answer

Not all activities. Most will be included but some attractions e.g. funfair will charge a small fee. Note, not all vendors can accept card payments. No cash machines are available on site at Himley Hall.

Question 4

My child is older than 5, can they attend?

Accepted Answer

Please note that this event is suitable for babies and toddlers under 5 years old only. The activities are designed for our small guests aged between 0 and 5 years, and for the safety of these guests is unsuitable for children over 5 years.

Question 5

Will you accept coach party bookings?

Accepted Answer

Yes. 
We offer two free tickets for coach party organisers.
Please contact us at events@dudley.gov.uk to let us know you need coach access.

Question 6

Which entrance do we use to get in and out of Himley Hall?

Accepted Answer

Both the main gate and the West gate near the traffic lights on Himley Road will be open.

Question 7

Is there any food available to buy onsite?

Accepted Answer

Yes. There are a range of street food vendors available on site. Please note not all vendors can accept card payments. There are no cash machines on site at Himley Hall.

Question 8

Can I bring my own food?

Accepted Answer

Yes you may bring your own food if you wish. Please note that no glass is permitted on site due to safety of our young visitors.

No alcohol is to be brought onsite as this is a family-friendly event.

Please take all your litter with you and dispose of at home.

Question 9

Are there toilet facilities available?

Accepted Answer

Yes, toilet provision, including disabled facilities.

Question 10

Are there baby changing and breast feeding facilities available?

Accepted Answer

Yes.

Question 11

What will happen if it rains?

Accepted Answer

The event will still go ahead if it rains as most of the activities are under marquees.

Question 12

Can I bring my dog?

Accepted Answer

No dogs will be allowed, apart from assistance dogs.

Question 13

Can I park on site?

Accepted Answer

From 16th April 2026 parking will be £3.60 for 2 hours and £4.70 all day.

Question 14

Are there any concessions on tickets?

Accepted Answer

There are no concessions.

Question 15

Can I enter the event if I do not have a child?

Accepted Answer

No. This is an event specifically for children under 5 years.

Please note. If you are intending to arrive separately from the rest of your group, please make arrangements for someone to meet you at the gate.

CANCELLED

In association with

Under 5s Fun Day 2026

FRIDAY 26 JUNE 10AM – 3PM

Frequently asked questions